Refund policy

Returns, Refunds & Exchanges

Return Window

• Our return policy is valid for 30 days from the date of purchase.
• After 30 days, we cannot offer a refund or exchange.
  

Eligibility

To qualify for a return:

• The item must be unused, in the same condition you received it, and in the original packaging.
• A receipt or proof of purchase and photos of defective or incorrect items are required.
• We replace items only if they are defective, damaged, or the wrong item was sent.
   Email info@cozyarray.com and send your item to 21 Glenshaw St., Blauvelt, NY, 10913, USA
  

Non-returnable Items

• Perishable goods (food, flowers, newspapers, magazines)
• Intimate or sanitary products
• Hazardous materials, flammable liquids or gases
• Gift cards
• Downloadable software
• Certain health and personal care items
• Partial Refunds (if applicable)
  Books with obvious signs of use
• Items not in original condition, damaged, or missing parts (not due to our error)

Refund Process

• All returns are inspected upon receipt.
• You will be notified by email if your refund is approved or denied.
• Approved refunds are issued to your original payment method within a few business days.

Sale Items

• Sale items are non-refundable.
  

Gifts

• If marked as a gift and shipped directly to you, you’ll receive store credit for the return value
• If not marked as a gift (or sent to the gift giver first), the refund will go to the original purchaser

Return Shipping

• Mail returns to: 21 Glenshaw St., Blauvelt, NY, 10913, USA
• Customers are responsible for return shipping costs (non-refundable).
• If a refund is approved, the cost of return shipping will be deducted from it.
• For items over $75, we recommend using a tracked shipping service or purchasing shipping insurance.